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PAST EXPERIENCE

Resume

Oct 2019 - Present

LEAD CONSULTANT TECHNOLOGY,
AIRCOM TELECOMMUNICATION

Responsible for the management, strategy, and execution of IT infrastructure for the company as well as team-leading  IT technicians to ensure maintaining and installing  Voice and telephony networks Technologies. Directing and operating in a fast-paced, changing, and challenging 24x7 environment. 


Duties:

  • Overseeing technical projects in alignment with the company goals.

  • Directing the effective delivery of networks, development, and disaster recovery systems and processes.

  • Supervising a team of workers, while working closely with management, external vendors, and advisors.

  • Proposing strategic solutions and recommending new systems and software.

  • Ensuring reported issues are resolved on time.

  • Inspect the use of technological equipment and software to ensure functionality and efficiency.

  • Identifying vulnerabilities, the need for upgrades, and opportunities for improvement.

  • Team leading telephony network systems technicians during projects Installation and configuration.

Sept 2013 - Sept 2014

NETWORK ENGINEER TEAM LEADER,
AswarNet

Responsible for daily network installation, and maintenance as well as providing immediate network administration to ensure efficient service to the clients. 
 

Duties:

  • Installing software and equipment frameworks.

  • Installing hardware (servers, printers, computer workstations, etc.).

  • IT administrator work, user accounts, permissions, and passwords.

  • Training staff on new systems.

  • Managing the security of all systems.

  • Troubleshooting and fixing network faults.

  • Network checkup and maintenance.

  • Day-to-day admin and supervising of network usage.

  • Planning future improvements, suggesting IT solutions to business problems.

  • Make sure all IT meets industry standards.

  • Supervising helpdesk staff.

Sept 2013 - Sept 2014

ON-SITE NETWORK ENGINEER,
AswarNet

Responsible for installing network devices and connecting them to CCTVs to be monitored globally by clients’ mobile phones and computers.  Establishing  Voice over  Ip and Analog telephony systems for customer service centers.  
 

Duties:

  • Installing wireless network devices p2p connection.

  • Setup and cable the routers and switches to provide the required services.

  • Installing surveillance cameras CCTV and DVRs.

  • Connecting the customer’s devices to the network as well as to the cameras through certain mobile apps.

  • Installing PBX telephony systems for customer service.

  • Diagnosing and troubleshooting technical issues, including account setup and network configuration.

  • Tracking computer system issues and solving them within agreed time limits.

  • Appropriately escalating unresolved issues to appropriate internal teams (e.g., software developers).

  • Providing prompt and accurate feedback to customers.

  • Referring to the internal database or external resources to provide accurate tech solutions.

  • Ensure all issues are correctly logged.

  • Following up with the clients to ensure their IT systems are fully functional after troubleshooting

  • Preparing accurate and timely reports.

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